CASE STUDY /Product / 2026

WebotApp CRM

Enterprise WhatsApp automation engine and omnichannel CRM. Features visual drag-and-drop conversational flowchart builders, multi-agent shared inboxes, and webhook routing.

CLIENTEnterprise Conversational Suite

YEAR2026

DISCIPLINEProduct

SERVICES PROVIDEDConversational Architecture, Real-Time Messaging, UI/UX Design

2.5M+ Msgs

MONTHLY VOLUME

High-throughput Go & Node.js engine

99.98%

WEBHOOK UPTIME

Zero dropped customer leads

< 50ms

DISPATCH LATENCY

Real-time Redis pub/sub WebSocket

Launch Live Production Platform

Scope: Conversational Architecture, Real-Time Messaging, UI/UX Design

WebotApp CRM — Enterprise WhatsApp automation engine and omnichannel CRM. Features visual drag-and-drop c... | Case study by Codemuji Studio

01 // THE OPERATIONAL FRICTION

Challenge & Context

High-growth direct-to-consumer and retail brands were dropping over 40% of inbound WhatsApp inquiries due to fragmented multi-agent access, manual responses, and lack of CRM synchronization.

02 // SYSTEM ARCHITECTURE & APPROACH

Engineering Execution

Engineered a unified multi-agent workspace with sub-50ms message delivery, visual state-machine bot builder, and instant integration into Razorpay and Shopify webhooks.

DESIGN & ENGINEERING EXECUTION

Swiss-style compact information density with dual-pane layout, instant keyboard navigation (Cmd+K shortcuts), and color-coded lead priority tags.

High-throughput Node.js / Go microservices, Meta Cloud API webhooks, Redis pub/sub for real-time WebSocket messaging, and React 19 frontend with virtualized chat lists.

MEASURABLE OUTCOME

✓Processed over 2.5 million messages monthly across 140+ active merchant accounts with a 99.98% webhook delivery uptime.

TECHNOLOGIES LEVERAGED:

ReactTypeScriptNode.jsGoRedisMeta Cloud APITailwind

VISUAL ARTIFACTS

ENGINEERING CAPABILITY & RELATED DISCIPLINES

This system was architected under our Capabilities & Services matrix. Exploring custom web development in Northeast India? View our Guwahati Web Design Studio or explore Rajat Pradhan’s Full Engineering Portfolio.